Admin Executive | JW FSC

Company Overview

Lakeside Family Services (Lakeside) is a charity serving the community since 1993. We strengthen families, support vulnerable groups, empower seniors, assist ex-offenders, and help women with unsupported pregnancies. We are an Institution of a Public Character (IPC) and NCSS member.

Job Summary

You will provide front-desk support by welcoming visitors, managing communications, and performing administrative tasks to ensure smooth office operations and support for families and community services.

Responsibilities

• Greet visitors and respond accurately to enquiries about the organisation’s services
• Manage incoming calls, emails, messages, mail, and deliveries to ensure timely and correct distribution
• Facilitate clear communication between internal teams and external stakeholders to support collaboration
• Perform administrative tasks such as data entry, scheduling appointments, and preparing reports to maintain accurate records
• Coordinate meeting logistics by booking rooms and preparing necessary materials for smooth meetings
• Manage fund disbursements and reimbursements while maintaining precise financial records
• Monitor and maintain office supplies and inventory to ensure availability of necessary materials
• Arrange office maintenance and repairs promptly to maintain a functional work environment

Required competencies and certifications

• Minimum GCE A-Level or Higher Nitec qualification
• At least two years of relevant work experience
• Proficient in Microsoft Office applications and familiar with database management
• Ability to handle sensitive information with discretion and maintain confidentiality

Preferred competencies and qualifications

• Strong communication skills demonstrated by effectively managing enquiries and coordinating with stakeholders
• Organisational skills shown by managing schedules, supplies, and office logistics efficiently
• Multitasking skills proven by handling multiple administrative duties simultaneously
• Compassionate, patient, and empathetic attitude with an interest in supporting families