Logistics Officer/ Executive

Summary

To oversee and coordinate the daily warehousing activities; implement productivity, quality and customer service standards and achieve the appropriate level of transaction within time limits. To ensure that daily operations meet and exceed daily performance expectations and to increase the company’s overall KPI level.

Key Responsibilities

1.Shipment Coordination and Operations

· Coordinate daily import, export, air freight, sea freight, and local transportation activities.

· Arrange cargo collection, delivery, cross-border transportation, and shipment schedules.

· Liaise with customers, agents, transporters and other services provider.

· Monitor shipment status and ensure timely delivery according to customer requirements.

· Handle urgent shipments, delivery changes, delays, and operational exceptions.

2.Warehouse and Inventory Management

· Coordinateinbound receiving, cargo inspection, put-away, picking, packing, and outbound dispatch.

· Ensure cargo is properly labelled, palletized, packed, and handled according to customer requirements.

· Maintain accurate inventory records and update the Warehouse Management System (WMS).

· Conduct cycle counts, stock checks, and inventory reconciliation.

· Investigate stock discrepancies, damages, missing cargo, and inventory variances.

· Ensure proper storage, cargo segregation, housekeeping, and compliance with warehouse safety requirements.

3.Transportation and Delivery Management

· Arrange trucks, drivers and delivery schedules.

· Coordinate loading and unloading activities and ensure appropriate manpower and equipment are available.

· Monitor delivery progress and follow up on delays or failed deliveries.

· Ensure Proof of Delivery (POD) and other supporting documents are obtained and submitted promptly.

· Verify transportation charges, trip records, and delivery information.

4.Shipping and Customs Documentation

· Prepare and verify shipping documents, including commercial invoices, packing lists, delivery orders where applicable.

· Coordinate import and export customs declarations with authorized declaring agents.

· Ensure shipment information, HS codes, cargo descriptions, quantities, weights, and consignee details are accurate.

· Follow-up on permits, certificates of origin, and other regulatory documents where required.

· Maintain proper records for customs compliance, audit purposes, and customer reference.

5.Customer Service and Communication

· Respondto customer enquiries regarding shipment status, delivery arrangements, and operational issues.

· Provide timely shipment updates and delivery confirmations.

· Coordinate with internal departments to resolve customer complaints and service disruptions.

· Escalate significant operational issues to the supervisor or management.

· Maintain professional communication with customers and business partners.

6.Cost Control and Billing Support

· Verify freight, trucking, handling, storage, and other logistics charges against agreed rates.

· Check supplier invoices, transport charges, and supporting documents before submission for payment.

· Prepare shipment costing and provide operational information for customer quotations.

· Identify discrepancies in billing and investigate additional or unexpected charges.

· Support timely customer invoicing and ensure all chargeable services are captured.

7.Safety, Security and Compliance

· Comply with company SOPs, workplace safety requirements, and customer-specific procedures.

· Ensure cargo is handled and secured properly during storage, loading, transportation, and delivery.

· Follow applicable customs, dangerous goods, and cargo security requirements.

· Report cargo damage, accidents, near misses, and other operational incidents promptly.

· Maintain proper documentation and support internal or external audits.

8.Reporting and Continuous Improvement

· Prepare daily shipment reports, delivery status updates, inventory reports, and operational summaries.

· Monitor key performance indicators (KPIs), including on-time delivery, inventory accuracy, and POD submission.

· Identify operational bottlenecks and recommend process improvements.

· Maintain accurate records in the company's transport, warehouse, and shipment management systems.

· Support new customer onboarding, project implementation, and changes to logistics operations.

Requirement

· Diploma/Degree in Logistics/ SCM

· General knowledge in Air Freight Operation (Plus point if able to perform PermitDeclaration)

· Basic knowledge of ISO 9001 and ISO 14001.

· Good Problem Solving & Analytical skills.