Marina Manager

Key Responsibility:

Strategic Management

• Develop and implement strategies to drive Marina business growth, revenue performance and long-term sustainability.
• Optimise berth occupancy, enhance commercial performance and identify new business opportunities.
• Build and strengthen relationships with Club members and industry partners to enhance customer satisfaction and retention.
• Develop strategic partnerships and initiatives to strengthen Raffles Marina's market positioning and competitiveness.
• Oversee Marina financial performance, including budgeting, revenue management, cost optimisation and resource planning.

Operational Leadership & Service Delivery

• Provide overall leadership and oversight of Marina operations, ensuring operational efficiency, safety and service excellence.
• Oversee berthing control functions and activities
• Ensure a positive Marina experience for members, boaters and visitors through effective service delivery and customer engagement.
• Oversee Marina facilities, infrastructure maintenance and compliance with applicable maritime regulations and safety requirements.
• Lead, mentor and develop the Marina team, driving accountability, productivity and continuous improvement.
• Collaborate with Senior Management and other departments to support the Club's strategic and operational objectives.

Requirements

• Bachelor Degree or Diploma in Maritime Studies, Marine Engineering, Nautical studies, Business Management or a related discipline.

• Preferably 10-12 years of relevant experience in the marine industry or related sectors.

• Experience in marina, port, hospitality, or club operations management, with strong skills in team supervision and day-to-day operational oversight.

• Knowledge of boating and marine practices, including vessel handling protocols, safety standards, and basic understanding of maritime regulations.

• Strong customer service, communication, and stakeholder management skills, with the ability to interact effectively with members/guests, agents, yacht captains, and vendors.

• Good problem-solving skills, including experience with scheduling, incident handling, and operational reporting.

• Strong business acumen, strategic thinking and proven ability to drive business growth and operational performance.

• Resourceful and results-oriented, with the ability to manage diverse operational and business priorities.

• Professional certifications in marina management, boating, or safety (e.g., powerboat handling, first aid) are an advantage.