After Sales & Service Operations Manager

Prestigious Swiss luxury watch maison is seeking an experienced APAC After Sales & Service Operations Manager to lead its regional after sales operations hub based in Singapore. This leadership role is responsible for driving operational excellence, service quality, workshop performance, and customer experience across Southeast Asia while supporting regional capability development and business growth.

Key Responsibilities

• Lead and develop regional after sales operations, including workshop operations, customer service administration, and training functions.

• Drive operational excellence by optimising service quality, turnaround time, workshop capacity, and resource planning.

• Oversee the regional customer service hub and ensure consistent execution of after sales standards across Southeast Asia.

• Support and develop authorised repair centres while maintaining alignment with regional service standards.

• Analyse operational KPIs, identify improvement opportunities, and implement continuous improvement initiatives.

• Manage budgeting, forecasting, workforce planning, and operational performance reporting.

• Lead talent development, succession planning, coaching, and employee engagement across multidisciplinary teams.

• Partner with regional and global stakeholders to support strategic after sales initiatives and operational transformation projects.

• Ensure compliance with quality standards, governance requirements, internal controls, audit, and risk management processes.

Key Requirements

• Bachelor's Degree in Business Administration, Engineering, Operations Management, or a related discipline.

• Minimum 8–10 years of experience in after sales service, customer service operations, workshop management, or service operations.

• Proven experience managing medium to large operational teams within a regional or multinational environment.

• Strong background in operational excellence, performance management, process optimisation, and continuous improvement.

• Experience managing budgets, forecasting, resource planning, and business performance.

• Strong analytical, leadership, and stakeholder management capabilities.

• Experience within luxury goods, watchmaking, technical service, or premium consumer brands will be highly advantageous.

Interested applicant, kindly submit full-detailed resume to [email protected]

We thank all applicants for writing in. Only shortlisted candidates will be notified.