Assistant Manager, Customer Service - Sales Operations (1 Year External Contract)

Key responsibilities:

1. Injection order management
2. Biggest account delivery management
3. Interco management
4. Ad-hoc b2b deliveries management

Other duties:

• To execute Customer Service strategy.
• To deliver performance levels as outlined in the adidas group standards.
• To deliver reliability and responsiveness to customer requests and complaints.
• To create accurate customer Re & Pre-orders in the system.
• To create accurate clearance orders in the system.
• To Call-off existing contract orders.
• To liaise with customers on delivery intake and plan deliveries when required
• To cancel existing SO and repurpose stocks to other customers
• To process and send out the order confirmations.
• To adjust order book according to delivery information and inform customers and sales team on delays.
• To generate & compile inventory data to always ensure healthy stocks level; Monitor article drops, shipment tracking and ensure all Preorder have been picked up.
• To communicate cross-functional between internal interfaces.
• To create Credit notes e.g., wrong pricing, wrong discounts, off-invoice discounts payment
• To create and process Returns and Claims
• To issue reports to follow up the different CS activities upon request
• To establish adequate interface with Finance, Operations and Omni.
• To maintain the order book accordingly (e.g., delivery date adjustments, cancellations, cleansing, ensuring accuracy on delivery dates and quantities
• To support In-season / Injection buy consolidation and order creation
• To work closely with Sales to achieve monthly Sales target
• Any other sales operations duties as requested by Sales

Knowledge, Skills and Abilities:

• Diploma or degree in Business Administration, Supply Chain, Logistics, Sales, Customer Service or a related discipline; equivalent relevant experience may be considered

• Outlook:Intermediate to Advanced

• Word:Intermediate

• PowerPoint:Intermediate

• Excel:Intermediate to Advanced (advanced formulas, PivotTables, VLOOKUP/XLOOKUP)

• ExcelMacros

• adiRaceERP: Intermediate to Advanced

• adiPortal:Intermediate to Advanced

• SAP:Intermediate to Advanced (order management, customer master data, billing)

• 3-5years of relevant experience preferably in consumer goods, retail, wholesale,or supply-chain related business