Senior Property Officer

Job description

· Achieve Green Band ratings for cleanliness and maintenance under the Town Council Management Report (TCMR), and relevant performance indicators in the Municipal Services Satisfaction Survey (MSS).

· Plan, coordinate, and supervise estate maintenance, horticultural works, cyclical improvement programmes, and estate upgrading projects, ensuring that common property assets are well maintained, and enhancement works are delivered on time, within budget, and in accordance with approved specifications.

· Conduct regular estate inspections to identify maintenance issues, defects, cleanliness concerns, safety hazards, and regulatory non-compliances.

· Oversee the upkeep of estate facilities and infrastructure, including lifts, water pumps, rooftops, pump rooms, lamp posts, bin centres, drains, common areas, and pest control programmes, ensuring timely rectification by contractors and service providers.

· Manage the performance of appointed contractors, consultants, and vendors, ensuring compliance with contractual obligations, service standards, workplace safety requirements, and statutory regulations.

· Manage residents’ feedback, service requests, complaints, and municipal issues, ensuring prompt investigation, follow-up, resolution, and closure of cases.

· Liaise and engage with residents, grassroots leaders, Members of Parliament, government agencies, and other stakeholders on estate matters, improvement initiatives, and community concerns.

· Attend to urgent and emergency cases, participate in house visits, estate walkabouts, grassroots meetings, and community engagement activities, including those conducted after office hours when required.

· Manage the end-to-end rectification process by sourcing quotations where necessary, issuing and tracking work orders, coordinating contractors, verifying completed works, and ensuring defects and maintenance issues are resolved in a timely manner.

· Perform administrative duties related to estate operations, including preparing reports, maintaining records, processing payments, monitoring budgets, and preparing applications for relevant funding.

Perform any other duties, projects, or assignments as directed by senior management.

Requirements

· Preferably a Diploma or Degree in Real Estate, Building Management, Facilities Management, Business or other related disciplines.

· Preferably at least 3 years of relevant work experience in managing township properties/operations/facilities management/process improvement.

· Good understanding of public housing estate management, operations, government regulations, and compliance standards.

· Dynamic, empathetic, good communicator and team player who works well with residents, grassroots leaders from all walks of life, agencies/ministries and multiple stakeholders.

· MS Office skills.