Property Officer

Ang Mo Kio Town Council (AMKTC) is 1 of the biggest Town Council in Singapore and manages/improves the public residential and commercial properties in 7 divisions; namely Teck Ghee, Cheng San, Ang Mo Kio-Hougang, Seletar-Serangoon, Buangkok-Fernvale South, Kebun Baru SMC and Yio Chu Kang SMC. We aim to make AMKTC an ideal place to live, work and play, and to provide and maintain a safe and conducive living environment for our residents while ensuring the highest level of service and professionalism.

We have recently embarked on a transformation journey to improve our services to our residents and deliver the 4 Greats to all our staff and residents:

1. A Great Place to Serve, where our staff are empowered and enabled to make a positive impact to the lives of our residents we serve and colleagues we support.

2. A Great Place to Learn, where none of us is as good as all of us. We learn and support one another everyday.

3. A Great Place to Have Fun, where work is interesting, challenging and purposeful, and everyday is filled with joy.

4. A Great Place to be the Best, where all of us can realise our fullest potential and achieve great things together!

If the above resonates with your career aspirations and values, please join us to make a difference!

We have an immediate opening in a Property Officer in Ang Mo Kio Town Council. Property Officer is a direct hire by AMKTC and oversees the effective management, maintenance, and enhancement of assigned housing estates through proactive estate inspections, contractor and stakeholder management, and the implementation of maintenance and improvement projects. The role is responsible for ensuring high standards of cleanliness, safety, service delivery, and resident satisfaction, in alignment with the Town Council's strategic objectives, service standards, and regulatory requirements.

Responsibilities include, but are not limited to:

• Achieve Green Band ratings for cleanliness and maintenance under the Town Council Management Report (TCMR), and relevant performance indicators in the Municipal Services Satisfaction Survey (MSS).

• Plan, coordinate, and supervise estate maintenance, horticultural works, cyclical improvement programmes, and estate upgrading projects, ensuring that common property assets are well maintained, and enhancement works are delivered on time, within budget, and in accordance with approved specifications.

• Conduct regular estate inspections to identify maintenance issues, defects, cleanliness concerns, safety hazards, and regulatory non-compliances.

• Oversee the upkeep of estate facilities and infrastructure, including lifts, water pumps, rooftops, pump rooms, lamp posts, bin centres, drains, common areas, and pest control programmes, ensuring timely rectification by contractors and service providers.

• Manage the performance of appointed contractors, consultants, and vendors, ensuring compliance with contractual obligations, service standards, workplace safety requirements, and statutory regulations.

• Manage residents’ feedback, service requests, complaints, and municipal issues, ensuring prompt investigation, follow-up, resolution, and closure of cases.

• Liaise and engage with residents, grassroots leaders, Members of Parliament, government agencies, and other stakeholders on estate matters, improvement initiatives, and community concerns.

• Attend to urgent and emergency cases, participate in house visits, estate walkabouts, grassroots meetings, and community engagement activities, including those conducted after office hours when required.

• Manage the end-to-end rectification process by sourcing quotations where necessary, issuing and tracking work orders, coordinating contractors, verifying completed works, and ensuring defects and maintenance issues are resolved in a timely manner.

• Perform administrative duties related to estate operations, including preparing reports, maintaining records, processing payments, monitoring budgets, and preparing applications for relevant funding.

• Perform any other duties, projects, or assignments as directed by senior management.

What we need from you and the required skills:

• Preferably a Diploma or Degree in Real Estate, Building Management, Facilities Management, Business or other related disciplines.

• Preferably at least 3 years of relevant work experience in managing township properties/operations/facilities management/process improvement.

• Good understanding of public housing estate management, operations, government regulations, and compliance standards.

• Dynamic, empathetic, good communicator and team player who works well with residents, grassroots leaders from all walks of life, agencies/ministries and multiple stakeholders.

• MSOffice skills.