Control-M Administrator / Support Specialist

Main Skills:
BMC Control-M, Ansible, Terraform, Python Scripting, PowerShell Scripting, Linux/Unix Administration

Permanent role based in Singapore. This position requires participation in a 24x7 support model, including shift rotations, on call duties and major incident response.

Role Overview

Take responsibility for the reliability, maintenance and improvement of an enterprise Control-M scheduling environment. Work with application, infrastructure and vendor teams to maintain platform availability, resolve incidents and improve automation.

Responsibilities

• Administer Control-M Enterprise Manager, Servers and Agents, including platform configuration, security settings and operational controls.

• Monitor server health, agent connectivity and service availability. Maintain calendars, resources, alerts, notifications and escalation settings.

• Plan and carry out upgrades, patches, hotfixes and migrations, including validation and resolution of compatibility issues.

• Improve performance and capacity, investigate platform faults and support high availability, disaster recovery and failover arrangements.

• Maintain integrations with enterprise applications, monitoring platforms, observability services and IT service management tools.

• Diagnose connectivity, API, authentication, authorisation, configuration and integration service problems.

• Validate integrations after upgrades or configuration changes and coordinate technical resolution across application, infrastructure, security and network teams.

• Develop reusable automation workflows, playbooks and scripts using Ansible and/or Terraform, Python, PowerShell and Linux/Unix shell scripting.

• Apply infrastructure as code and source control practices to improve consistency and reduce manual administration.

• Provide L2/L3 support, conduct root cause analysis and implement lasting fixes for recurring incidents.

• Follow change and release processes, contribute to service improvement and participate in disaster recovery and business continuity exercises.

• Maintain operating procedures, architecture diagrams, configuration baselines and support documentation. Coordinate product issues and escalations with BMC Support.

Required Experience and Skills

• At least 5 years of relevant experience in Control-M administration, platform support, automation and enterprise scheduling.

• Practical administration of Control-M Enterprise Manager, Servers and Agents.

• Experience with Control-M upgrades, patching, migrations and high availability/disaster recovery concepts.

• Knowledge of the Control-M Automation API and experience supporting integrations and troubleshooting APIs.

• Experience with Ansible and/or Terraform, together with scripting in Python, PowerShell and Linux/Unix shell.

• Linux/Unix administration, incident management and strong technical troubleshooting skills.

• Experience supporting production services operating 24x7, including shifts, on call rotations and critical recovery activities.