Training Officer (Digital Education)

The Training Officer (Digital Education) at SUN-DAC assists the HOD in planning, implementing, and evaluating digital education programmes tailored for persons with disabilities (PWDs) [referred to as "clients"]. This role focuses on ensuring the digital literacy programme is inclusive, engaging, and aligned with the centre's vision and mission to enhance the quality of life for SUN-DAC clients. The Training Officer (Digital Education) works closely with staff and clients to create a supportive environment that promotes personal growth and community integration.

Core Responsibilities

1. Programme planning and development

• Leads the design and development of digital literacy programmes including the syllabus and activities that cater to the diverse needs and interests of clients
• Conducts research on best practices and innovative approaches in programme delivery for clients
• Develops a structured plan and engagement to coach Training Officers to build internal capability

2. Programme implementation

• Supports the execution of digital literacy programmes and activities, ensuring they are conducted smoothly and effectively at the 3 centres
• Coordinates logistics for programme activities, including materials, scheduling, transportation claims for travelling within the 3 centres and resource allocation

3. Monitoring and evaluation

• Drives the evaluation of programme outcomes and clients' progress, gathering feedback to assess the effectiveness of programmes and activities
• Contributes to the preparation of reports and evaluations for stakeholders, outlining programme successes and areas for improvement

4. Administrative duties

• Maintains accurate records of programme attendance, clients' progress, and other relevant data
• Assists in budgeting and resource management for programme activities, ensuring efficient use of funds and materials
• Any other duties assigned by HOD

5. Technical support

• Coordinates with external vendors for hardware/software purchases and off-site repairs and software issues
• Provides technical support for programme devices

Core Job Requirements

Education

• Minimum Diploma in any related field

Experience

• Essential: Proven experience in digital literacy training, IT instruction, or technology implementation
• Highly desirable: Prior experience working directly with Persons with Disabilities (PWDs) or in Special Education
• Highly desirable: Experience in managing IT vendor relationships and basic hardware/software troubleshooting

Skills

• Strong verbal and written communication skills to interact effectively with clients, families, and stakeholders
• Strong organisational abilities to manage multiple programmes and activities simultaneously
• Ability to work collaboratively with team members, volunteers, and community and corporate partners
• Creative thinking and adaptability to address challenges and make decisions in dynamic environments
• Knowledge of programme design, implementation, and evaluation processes, particularly in a community setting
• Proficient in using Microsoft Office and experience with data management systems