Training Manager

Job Overview

We are looking for a motivated and passionate candidates to join our team. This is a structured management development programme designed to groom future F&B leaders and Managers.

You will receive hands-on training across restaurant operations, people management, customer service and business performance, with opportunities for career progression.

Key Responsibilities

1. Structured Operations Training

· Undergo comprehensive on-the-job training across key areas of restaurant operations.

· Gain hands-on exposure to restaurant opening and closing procedures, service operations, POS and cashiering.

· Learn and maintain high standards of food quality, hygiene, food safety and workplace safety.

· Understand and follow company SOPs, operational standards and service procedures.

2. Restaurant Operations & Business Management

· Support the daily operations and smooth running of the restaurant.

· Assist in monitoring sales performance, labour productivity, inventory and operating costs.

· Learn effective manpower deployment, shift planning and staff scheduling.

· Assist with stock management, ordering, receiving and inventory control.

· Identify operational issues and work with the management team to implement improvements.

3. Customer Experience

· Deliver a consistently high standard of customer service and dining experience.

· Handle customer feedback and complaints professionally and effectively.

· Monitor service standards and identify opportunities to improve customer satisfaction.

4. People & Team Management

· Progressively take responsibility for supervising and leading frontline team members.

· Coach, train and develop employees to achieve operational and service standards.

· Assist with staff onboarding, recruitment and performance management.

· Develop effective communication, leadership and team-building skills.

5. Leadership Development

· Take on increasing responsibilities in shift management and daily decision-making.

· Lead shifts independently as competencies are demonstrated.

· Work closely with Restaurant Managers and Operations teams to achieve outlet targets.

· Develop commercial awareness and the ability to manage both people and business performance.

Career Progression

This programme is designed to progressively develop your leadership, operational and business management capabilities, preparing you for greater responsibilities and future management opportunities within our F&B operations. As you demonstrate strong performance, leadership capability and operational competency, you will have the opportunity to take on increasing responsibilities and progress into a management position.

Requirements:

· Fresh graduates with a Bachelor's Degree in any discipline are welcome to apply.

· Strong communication and interpersonal skills.

· Passionate about the F&B industry and willing to learn.

· Good leadership potential and problem-solving skills.

· Able to work in a fast-paced and multicultural environment.

· Willing to undergo rotational assignments and hands-on operational training.

· Able to work on weekends and PH