Admin assistant (Digital Health)

Company: Cloud Health Pte Ltd

Position: Admin assisstant

Requirements: O level / NITEC / Diploma and above. No healthcare exp required

Job Overview

We are looking for a detail-oriented and motivated Admin Assistant to support our HQ operations. This role focuses on administrative coordination, customer support, and order fulfilment, ensuring smooth day-to-day operations of our digital health platforms.

The ideal candidate does not need prior healthcare experience. We welcome applicants who are eager to learn, adaptable, and looking to grow in a dynamic environment.

Both junior and senior positions are available. Candidates requiring a work permit / SP / EP are welcome to apply.

Responsibilities

Customer service and success

• Handle inquiries from customers through chat, email, or messaging platforms.
• Manage customer records, registration, and scheduling
• Coordinate with internal teams to resolve issues promptly.

Order fulfilment and support

• Process and track customer orders and deliveries.
• Verify customer details and billing information.
• Ensure accurate documentation and timely follow-ups.

Administrative duties

• Perform data entry, filing, and bookkeeping tasks.
• Assist with stock monitoring and supplier coordination.
• Prepare simple reports and support daily office operations.
• Support other business functions and ad-hoc admin tasks as needed.

Qualities we are looking for

• Polytechnic Diploma, GCE A / O / NITEC qualification
• Background in administrative, customer service, retail, F&B, hospitality, or any service-oriented role. Healthcare administration is a plus.
• Compassionate and sensitive towards customers
• Excellent customer service skills and attention to detail
• Willing to learn and adapt in a fast-paced environment
• Confident with google docs and spreadsheets
• Candidates with no previous healthcare experience are welcome to apply

Why work with us?

• Be part of a growing digital health startup with real career progression.
• HQ-based role, minimal patient-facing work.
• Supportive, friendly, and learning-driven team culture.
• Central office location, right above MRT station.

Background

Cloud Clinic is building APAC #1 healthcare e-commerce experience. We are engineering novel ways to provide affordable and convenient healthcare to individuals who are proactive and independent. Sire and Dame - provides subscription-based prescriptions for men and women.

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"If you can't speak to your GP, speak to us" - Cloud Clinic