Guest Service Executive

Working Location: Central

Job Description

• Assist with guests' check-ins and check-outs and verify guests' reservations
• Coordinate daily front office activities to ensure operational efficiency
• Maintain accurate room status information
• Monitor and facilitate service responses to guests' requests to ensure timely and appropriate follow-up
• Monitor guest satisfaction levels and feedback for service improvement
• Provide information and recommendations to guests on property's amenities and services
• Resolve guests' concerns and feedback to ensure guest satisfaction
• Other ad-hoc duties as and when assigned

Job Requirements

• At least 1 year of experience in similar capacity
• Possess excellent communication and interpersonal skill
• Able to work in a fast-paced environment
• A good team player
• Able to work rotating shifts, weekends and public holidays

JK Tan (R1875280)

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