IT Technician

Responsibilities

• Joining of Domain/Data migration;
• Installing and configuring computer hardware, software, systems, networks, printers and scanners;
• Responding in a timely manner to service issues and requests;
• Setting up accounts for new users;
• Perform software upgrades/patches on systems;
• Service Report/Billing Report/Onsite scheduling arrangement;
• Lead and coordinate onsite deployment activities, including task assignment, supervision of junior technicians, and ensuring projects are completed within the agreed timeline and service standards;
• Perform root cause analysis and provide recommendations for recurring technical issues, identifying opportunities to improve IT processes, standard operating procedures (SOPs), and end-user experience;
• Any other ad-hoc duties as assigned by the Company.

Qualifications

• Open to candidates with Degree qualifications from IT related discipline;
• Minimum 3 years experience;
• Excellent interpersonal and soft skills for effective engagement and communication with staff and customers;
• Positive attitude, thrives on exciting challenges of being a change agent.