Customer Service Officer

What You’ll Do

• Respond to customer inquiries by phone, email, and live chat regarding bookings, schedules, shipments, and deliveries
• Track shipments or trips in real time and provide accurate status updates to customers
• Resolve issues such as delays, damaged goods, lost items, missed pickups, and billing disputes
• Coordinate with dispatchers, drivers, and warehouse or operations staff to solve problems quickly
• Process bookings, cancellations, changes, refunds, and claims
• Keep accurate records of customer interactions in our CRM / transport management system
• Identify recurring issues and share feedback with the team to improve service

What We’re Looking For

• Clear, professional communication skills, both written and verbal
• Ability to stay patient and solution-focused when customers are frustrated
• Strong organizational skills and attention to detail
• Comfortable using computers and learning new software