Global Customer Quality Lead (Thermal Cooling Solutions)

The role is a Global Quality Point of Contact (POC) to lead customer quality management and drive quality excellence for company's thermal cooling solutions serving the electronics, server, and computing industries.

Responsibilities:

• Act as the sole point of contact on quality issues, complaints, audits and reporting.
• Coordinate quality communication and issue handling across manufacturing sites.
• Drive root-cause analysis and corrective actions (8D, FMEA) to timely closure.
• Lead customer quality reviews and deploy customer-specific requirements to all sites.
• Partner with R&D on design quality and NPI readiness (DFMEA, APQP, PPAP).
• Standardize quality processes and KPIs across sites in line with ISO 9001.
• Lead quality improvement initiatives for thermal cooling products and coach site quality teams.

Requirements

• Bachelor’s degree in Mechanical Engineering or a related engineering discipline.
• Extensive experience in quality engineering, with strong expertise in manufacturing quality and design quality.
• At least 10 years of experience in quality-related roles, including a minimum of 5 years in a customer-facing quality management or leadership position.
• Strong analytical, problem-solving, stakeholder management, and leadership capabilities, with the ability to drive complex quality issues to resolution.
• Solid knowledge of quality tools, methodologies, and standards, including 8D, the QC 7 Tools, FMEA, MSA, APQP, ISO 9001, IATF 16949, and VDA 6.3.
• Excellent written and verbal communication skills with the ability to communicate effectively with global customers, senior customer stakeholders, and manufacturing teams in Taiwan and Vietnam.
• Able to undertake an international assignment to Taiwan or Vietnam to oversee the manufacturing teams respective countries.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Novita Widjaja |Registration No: R22105960

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