Manager, Business Process Improvement / Transformation

About The Company

We have partnered with one of the leading retail groups in Singapore with a strong presence across multiple store formats islandwide. With a portfolio of well-established brands, the business continues to grow and adapt, serving diverse customer segments though its network of over 50 outlets.

Job Summary

The successful candidate will play a key role in enhancing business performance by reviewing existing operations, identifying areas for improvement, and implementing more efficient ways of working. The position focuses on optimizing workflows, improving resource utilization, strengthening operational controls, and driving cost efficiencies through process redesign and digital solutions.

Working closely with stakeholders across different departments, the successful candidate will lead improvement projects, support business transformation efforts, and ensure that new processes and systems deliver tangible and sustainable results.

This role is based in Tampines North.

Key Responsibilities

Business Process Optimization

• Review current business operations and workflows to identify process gaps, bottlenecks, duplication of work, and potential operational risks.
• Develop and execute initiatives to simplify processes, improve productivity, and enhance overall service delivery.
• Drive the development of standardized workflows, operating procedures, and process documentation across departments.
• Establish appropriate process controls and performance standards to promote consistency, operational effectiveness, and compliance.
• Assess existing processes to identify opportunities for digitalization, automation, and more effective use of technology.
• Partner with IT and relevant business teams to implement technology-driven solutions, including automated workflows, RPA, AI applications, and system enhancements.
• Gather business requirements and work with technical teams to ensure proposed system solutions meet operational needs.
• Define performance measures and track the impact of improvement initiatives, including cost reductions, productivity improvements, service quality, and business outcomes.
• Investigate recurring operational challenges, identify underlying causes, and recommend practical solutions to prevent recurrence.

Transformation & Project Delivery

• Drive business improvement and transformation projects that support the organization's operational and strategic priorities.
• Review and redesign business processes to support new system implementations, technology upgrades, and digital transformation initiatives.
• Oversee projects throughout the full lifecycle, from identifying improvement opportunities and developing proposals to implementation and post-project evaluation.
• Establish project objectives, implementation schedules, resource plans, budgets, and key performance indicators.
• Track project milestones and manage potential risks, issues, and interdependencies to ensure successful delivery.
• Provide regular progress updates and present project findings, recommendations, and achieved benefits to senior management.
• Develop and implement change management plans to facilitate the transition to revised processes, systems, and operating practices.
• Work with stakeholders across the organization to address implementation challenges, encourage user adoption, and embed improvements into daily operations.

Qualifications

• Degree in Business Administration, Engineering, Supply Chain Management, or a related field.

• At least 8 years of relevant experience in process optimization, operational excellence, business transformation, or management consulting.

• Demonstrated success in delivering business improvement projects with quantifiable results in efficiency, productivity, or cost reduction.

• Experience managing cross-functional transformation projects and driving organizational change.

• Strong analytical and problem-solving capabilities, with the ability to evaluate complex processes and develop practical solutions.

• Experience in the retail or FMCG sector will be an advantage.