Admin Assistant (MCST)

We are seeking a responsible, organized, and service-oriented Administrative Assistant to support the daily operations of the condominium management office.

Key Responsibilities

• Handle incoming calls, emails, correspondence, and general enquiries.
• Prepare notices, circulars, letters, reports, meeting minutes, and other management documents.
• Assist with the preparation and distribution of notices to residents.
• Attend to residents' enquiries, feedback, complaints, and requests in a polite and professional manner.
• Record and follow up on residents' feedback and complaints, escalating matters to the Condominium Manager when necessary.
• Maintain good communication and working relationships with residents, council members, and visitors.
• Support the coordination of facility bookings, renovation applications, move-in and move-out arrangements, and other administrative processes.
• Assist in coordinating maintenance requests, repair works, and service appointments with contractors and vendors.
• Assist in preparing invoices, payment records, receipts, and other administrative documents.
• Assist in arranging meetings, preparing meeting materials, and recording minutes when required.

Job Requirements

• Minimum GCE 'N' Level, GCE 'O' Level, or equivalent qualification; relevant administrative qualifications are an advantage.
• Previous experience in administration, customer service, property management, or condominium management is preferred.
• Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
• Good written and verbal communication skills.
• Able to handle residents' enquiries and complaints professionally.
• Responsible, service-oriented, proactive, and able to work independently as well as in a team.
• Willing to learn condominium management procedures and relevant regulations.