Guest Relations and Service Manager

Location at Joo Chiat Road

Host & Guest Relations Manager

Responsibilities:

• Manage reservations, calls, WhatsApp enquiries and guest requests promptly.
• Welcome guests and manage seating, walk-ins and table turnover.
• Maximise bookings and maintain guest profiles, including preferences, allergies and special occasions.
• Lead and train Guest Relations Executives to deliver consistently warm, professional service.
• Coordinate with the kitchen and service teams for smooth operations.
• Assist with orders, food and beverage service, clearing and resetting tables.
• Handle guest concerns and review Google feedback to improve service.
• Manage booking deposits, cancellations and shift handovers.

Requirements:

• Diploma in Tourism / HospitalityManagement
• Good people skills
• Service-orientated
• Well-groomed
• Proactively taking on additionalresponsibilities where required.
• Fluent with English
• A minimum of 3 years’ experiencewith customer service preferably at a hotel or a restaurant

Benefits:

• 12 days AL (with increment of 1 day per year until the max of 17days)
• Monthly Attendance Incentive
• Annual Health Incentives (0 to 3 MCs)
• Annual Long Service Incentives from $800 to $2000
• The Employee shall be entitled to either a staff meal or a meal allowance of $5 per day of work performed.

Working Hours: 48 to 51 per week
Salary range: $4,000 to $5,200 (Depending on experience and expertise)