Retail Supervisor

Position Description
The Retail Supervisor will support the daily operations of the outlet with integrity, ensuring smooth coordination between professional laundry services, self-service facilities, and the retail segment. This role requires engaging with customers directly, providing guidance on garment care, assisting with premium or self-service selection and recommending suitable retail products. The supervisor will also oversee the quality of services delivered, maintain high hygiene standards, and ensure all equipment and amenities are functioning properly.

Specific Responsibilities
1) Deliver excellent customer service by assisting with garment care advice, service selection, and product recommendations.

2) Oversee daily operations of the outlet, ensuring smooth service flow, high-quality standards, and keep equipment well-maintained.

3) Supervise and train staff to uphold company policies, service excellence, and operational efficiency.

4) Manage retail inventory, monitor product sales, and coordinate stock replenishment.

5) Support corporate clients by coordinating timely laundry pick-ups and deliveries.

6) Maintain the customer lounge and facilities to provide a clean, safe, and comfortable environment.

7) Prepare operational reports, track performance, and recommend improvements for service and retail offerings.

Technical Skills and Competencies
1) Proficient in operating/handling cashless laundry and drycleaning systems including processing of premium laundry and drycleaning orders accurately and with integrity.

2) Skilled in managing retail inventory, monitoring stock levels, and preparing operational reports.

3) Familiar with self-service laundry equipment, with some technical knowledge including that of hygiene and safety standards as well as being able to process premium services such as drycleaning.

4) Possesses strong customer service skills, able to engage customers, provide garment care and advice, and recommend suitable products.

5) Possesses effective leadership and supervisory abilities to train, guide, and motivate staff while ensuring workflow efficiency.

6) Problem-solving mindset with attention to detail in handling customer requests, maintaining good service quality, and able to work independently.

7) Strong time management and organisational skills to coordinate daily operations smoothly with daily reporting to higher management.

8) Possesses sales and upselling capabilities to promote retail products and enhance the customer experience.

9) Must be adaptable and proactive, able to balance customer-facing duties with operational responsibilities.

10) Committed to continuous improvement and supporting the company’s growth objectives.