Outsourcing Payroll Specialist

Company Overview

Enable Business, established in 2013, supports SMEs and MNCs in Singapore with tailored HR solutions and automation to streamline HR processes. Its QuickHR platform serves over 214,000 daily users, making it a leading HRMS and BPO provider in the region.

Job Summary

Take ownership of end-to-end payroll processing for Singapore and Malaysia clients, ensuring compliance, accuracy, and timely delivery while providing expert advisory and maintaining strong client relationships.

Responsibilities

• Take full ownership of end-to-end payroll processing for Singapore and Malaysia clients, ensuring accuracy, compliance, and timely delivery with minimal supervision
• Process all payroll data accurately and on schedule according to established timelines and statutory requirements
• Adhere strictly to payroll-related compliance, controls, statutory regulations, and audit requirements
• Identify, handle, and resolve payroll issues, discrepancies, and queries promptly and professionally to maintain client satisfaction
• Prepare and submit statutory filings such as CPF, IRAS submissions (IR8A/IR21), SDL, SHG funds, SOCSO, EPF, EIS, HRDF, PCB, and other mandatory contributions accurately and on time
• Build and maintain strong working relationships with internal teams and key business partners/clients to facilitate smooth payroll operations
• Be accountable for payroll accuracy, timelines, and proactive issue resolution by identifying risks and recommending effective solutions
• Act as backup to other team members to manage client expectations and ensure continuous service delivery
• Participate in regular client calls and meetings to review payroll performance and address outstanding items
• Provide expert payroll advisory services for Singapore and Malaysia clients to support compliance and operational improvements
• Maintain and update payroll procedures and documentation to reflect current practices and regulatory changes
• Support the Head of Department and Project Team with new client onboarding, transitions, and implementations, including data collection, reviews, testing, and go-live activities
• Collaborate with team members to establish and maintain a confidential and sensitive work environment

Preferred competencies and qualifications

• Familiarity with payroll outsourcing environments and client servicing operations
• Hands-on experience in end-to-end payroll processing is strongly preferred
• In-depth understanding of payroll components and calculations
• Strong written and verbal communication skills to effectively interact with clients and internal teams
• Strong analytical, logical thinking, and problem-solving skills to resolve payroll issues efficiently
• Client-focused and customer-sensitive service behavior to enhance client satisfaction
• Ability to work independently in a fast-paced environment with a proactive and responsible work attitude
• Ability to pay close attention to detail and manage time effectively to meet deadlines