Senior Operations Executive

Job Summary

Lead quality control and process improvement initiatives for perishable supplies and processing departments. Collaborate with Category Managers and internal teams to ensure compliance, optimize productivity, and manage projects within specifications, timelines, and budgets.

Responsibilities

• Collaborate with Category Managers to define and uphold purchase standards, specifications, and freshness criteria for incoming perishable supplies.
• Develop and continuously refine receiving standards and SOPs for all fresh supply intake.
• Establish and monitor operating standards for processing departments to ensure consistent quality.
• Audit daily outgoing supplies to verify compliance with prescribed quality and freshness standards.
• Analyze and report on shrinkage, write-offs, BOM conversion rates to by-products, and provide supplier evaluation reports to Category Managers.
• Design and prepare on-the-job training manuals and visual materials for new processing department staff.
• Deliver training to designated staff on correct operation and handling of processing equipment and machinery.
• Develop incentive programs for processing and quality control teams to boost productivity, reduce shrinkage and write-offs, and promote revenue sharing.
• Conduct investigations and implement corrective and preventive actions to achieve zero-error standards on freshness, quality, and compliance.
• Monitor equipment and machinery usage rates and recommend improvements to enhance output quality, efficiency, and cost-effectiveness.
• Oversee and control the overall running costs of processing departments.
• Coordinate with service partners to manage maintenance programs, repair costs, and equipment replacement for processing departments.
• Review and negotiate maintenance contract renewals to secure better terms.
• Continuously explore and implement process improvements to achieve cost savings, higher productivity, and reduced shrinkage and redundancies.
• Manage inventories of packing and expendable materials used in processing departments.
• Periodically review costs and benefits of value-added packing materials to optimize usage.
• Lead or participate in turnkey projects including product format conversions, OEM branding, house brands, and ISO certification initiatives.
• Liaise with internal stakeholders and external partners to ensure project progress aligns with specifications, timelines, and budgets.
• Compile reports and present findings to management on relevant quality and operational areas.
• Conduct scheduled and unscheduled visits to supermarket outlets to investigate feedback on freshness, product handling, and display standards; recommend retraining or improvements to extend sellable periods.
• Address freshness quality feedback from B2B customers to maintain high standards.

Required competencies and certifications

• Diploma or Bachelor's Degree in Logistics and Supply Chain Management.
• Minimum 3–5 years of relevant experience in Quality Control, preferably in a similar industry.
• Proficient knowledge of quality management systems, inspection techniques, and quality control procedures.
• Proficient in Microsoft Office applications.
• Strong analytical, problem-solving, and decision-making skills.
• Effective communication and interpersonal skills to collaborate across departments.
• Ability to work independently with minimal supervision, demonstrating organization and proactivity.

Preferred competencies and qualifications

• Experience with ISO standards and relevant industry-specific regulatory requirements.