Front Office Executive

Job Responsibilities

• Handle guest check-ins, check-outs, reservations and enquiries.
• Respond to guest requests and complaints promptly and professionally.
• Process payments and maintain accurate guest records.
• Coordinate with Housekeeping and other departments to ensure smooth daily operations.

Work Schedule

• Four working days and three days off per week. Days off are rostered and may not be consecutive.
• Each shift spans 12 hours, including scheduled breaks.
• Rotating day and night shifts, including weekends and public holidays.

Requirements

• Maintain professional grooming and a neat, presentable appearance.
• Friendly, service-oriented and able to work well in a team.
• Basic computer skills, including data entry and email.
• Basic conversational English and Mandarin are required to assist our English-speaking guests and sizeable Mandarin-speaking guest base.
• Previous hotel experience or relevant qualifications in hospitality or tourism are preferred.
• Able to stand for extended periods while performing front desk duties.