Assistant Manager, Senior Social Worker

Key Responsibilities

You will need to:

• Plan, implement and monitor the care process, referral and follow-up workflow.

• Provide supervision to the team to provide care and support, in alignment with the overall programme objectives, adhering to the relevant ethical and legal guidelines.

• Provide care coordination and service linkage to clients with the appropriate resources and support, including caregiver support.

• Responsible for establishing the network with other stakeholders like community partners and/or related agencies to build collaborative partnerships and better facilitate care and support for clients and caregivers.

• Establish and review work and communications workflow including identification, referral and escalation work processes as well as the development/update of the service manual

• In charge of the analysis and review of the collated data, and monitoring of the team's progress and performance.

• Responsible for ensuring that the claims and data submission to AIC is timely and accurate.

• Ensure programme data and documents are kept and maintained, in accordance to the programme requirement, as well as the prevailing personal data protection and security guidelines.

• Oversee the training and professional development of the team with relevant competencies to provide the appropriate care and support for clients and caregivers, aligning to the intended care model.

• Other ad-hoc assignments at the discretion of the Department Head

Qualifications & Requirements:

You should:

• Have a Bachelor’s Degree preferably in Social Work/Psychology/Sociology/Gerontology/Counselling

• Possess minimum 3 years’ experience in community healthcare settings in Singapore

• Possess good knowledge of the geriatrics and community services

• Be proficient in Google Suite applications

• Demonstrate good communication skills (oral and written)

• Demonstrate passion in community services and service oriented

• Display good judgement and decision making skills

• Demonstrate strong problem-solving abilities

• Maintain good record keeping abilities and attention for details

• Possess 1-2 years of experience in administration

• Be meticulous and independent