Guest Relations Executive

About PETRA
PETRA is Mission Group’s newest restaurant, set among the greenery of Dempsey Hill. Named after the ancient rose-stone city, PETRA offers a new expression of Mediterranean hospitality: Mediterranean-Levantine cooking led by Executive Chef Anas Shami, made for generous plates, long lunches and unhurried evenings. Mission Group’s other concepts include temper., Willow, Firebird by Suetomi, Carlitos, Casa Vostra, Chin Mee Chin and Ungrafted Vines.

About the Role
As Guest Relations Executive, you’ll shape every guest’s experience from the first booking to the farewell at the door. You’ll run reservations, private dining and event enquiries, look after our regulars and VIPs, and help build PETRA’s reputation in its first months.

Key Responsibilities

Reservations & Guest Journey

• Manage reservations across phone, email, WhatsApp and online booking platforms
• Plan table allocations and seating to balance guest experience with covers
• Greet, seat and farewell guests warmly, and manage walk-ins and the waitlist
• Confirm bookings and note dietary needs, special requests and celebrations

Private Dining & Events

• Handle private dining, group and event enquiries from first contact to the day itself
• Prepare event details and coordinate with service, kitchen and bar teams
• Prepare quotations and event orders, and follow up on confirmations and deposits

Guest Relationships

• Build and maintain guest profiles, preferences and VIP records in the reservation system
• Respond to reviews, feedback and enquiries promptly and in a personal tone
• Build loyalty among regulars, the Dempsey community and corporate clients

Reporting & Support

• Track covers, no-shows, booking sources and guest trends
• Support marketing campaigns, launches and special menus
• Help set up guest relations processes and standards in our first months of operation

Requirements

• At least 2 years of experience in guest relations, reservations, front desk or events in restaurants, hotels or luxury hospitality
• Excellent written and spoken communication skills, with a warm and polished manner
• Experience with reservation systems such as SevenRooms, TableCheck or Chope is an advantage
• Highly organised and detail-minded, and stays calm during busy services
• Comfortable using office software and email
• Pre-opening or premium dining experience is an advantage
• Diploma in Hospitality or Tourism Management is an advantage
• Able to work evenings, weekends and public holidays

What We Offer

• Competitive salary, with performance incentives
• 5-day work week
• Annual leave / medical and dental benefits / staff meals / uniforms provided
• Dining privileges across Mission Group concepts
• The chance to be part of a new restaurant’s story from its opening months
• Career growth within an expanding multi-concept hospitality group

Interested applicants may apply through MyCareersFuture. Only shortlisted candidates will be notified.