Assistant Manager, Patient Experience

Responsibilities:

• Manage the end-to-end patient feedback process, from registering the feedback on CRM, to investigation, drafting the reply and closure of feedback.
• Facilitate and coordinate communications and service training programmes. Design and curate content for training modules to build capability within the organisation.
• Drive initiatives to promote CREST attitudinal attributes among all staff, including the development and execution of campaigns, collaterals, and EDMs.
• Develop resources, including behavioural guidelines and FAQs for patient-fronting staff. Coordinate and support educational talks and other staff engagement platforms for patient experience initiatives, policies, and processes.
• Plan and manage the execution of service improvement initiatives to improve patient experience and raise the service image of NDCS.

Requirements:

• Bachelor’s degree in arts & social science, communications, business administration
• ACTA or ACLP certified
• Experience in Healthcare industry will be advantageous
• Proficient in Microsoft Office
• Knowledge in the use of statistical and data analytic software will be an advantage
• Possess good project management skills
• Proactive and adaptable to change
• Good communication and writing skills
• Ability to work independently in a collaborative manner with diverse range of stakeholders