Customer Service Officer

Who Are We

VOIS Pte. Ltd. is a Singapore-registered air conditioning and HVAC service provider established in May 2005. We provide air conditioning services to our customers and are looking for a proactive and customer-focused individual to join our team as a Customer Service Officer.

If you enjoy communicating with customers, coordinating service appointments, and ensuring smooth daily operations, we welcome you to be part of our team!

Job Summary

Play a key role in delivering excellent customer service and ensuring smooth daily operations by coordinating customer enquiries, sales activities, order fulfilment, and service schedules while building strong relationships with customers and business partners.

Key Responsibilities

• Respond to customer enquiries through phone calls, emails, and social media platforms in a professional and timely manner.
• Prepare sales quotations and proposals for both existing and new customers to support business growth.
• Manage order processing and fulfilment toensure smooth and timely delivery of products and services.
• Prepare invoices and coordinate with the Accounts Department to ensure timely payment collection.
• Coordinate and schedule jobs for technical teams to ensure work is completed according to customers’ requirements and timelines.
• Liaise with external vendors, including suppliers, contractors, and business partners, to ensure efficient coordination and smooth operations.
• Perform other ad-hoc duties as assigned by Management.

Location

• Location: 24 Ubi Rd 4, #02-01 Wui Hong Building,Singapore 408612

Working Hours

• Monday to Friday: 9:00 AM – 6:00 PM
• Saturday: 9:00 AM – 12:00 PM (currently onalternate Saturdays, with the possibility of moving to once a month)

Requirements

• Minimum Diploma in any discipline.
• Proficient in MS Excel, Word, PowerPoint
• Tactful, clear and professional communication
• Problem-solving and critical thinking
• Complaint handling and conflict resolution