Assistant Engineer (CAG 12 Hours Shift)

Role Profile

The purpose of the role is to install, service, and repair the Company’s products and follow up on pre- and post-installation activities.

Key Responsibilities:

• Responsible for the servicing and maintenance of the Company’s products on-site to ensure satisfactory performance
• Attend promptly to service and fault calls in accordance with Service Level Agreements (SLA)
• Assist in the proper installation, termination, testing and commissioning, and smooth operation of the Company’s product at customer’s site
• Adhere to maintenance schedule to ensure its timely execution in accordance with SLA, advise end-users of potential problems and follow up on them
• Interact with end-users to understand the problems they face in using the Company’s products and provide feedback to the Technical Support team for resolution
• Work closely with Technical Support team to ensure the smooth operation of the Company’s products
• Comply with the Company’s Safe work procedures at all times
• Any other ad-hoc duties as assigned by the Reporting Manager.

Competence (Knowledge, Skills and Abilities):

• Skills in troubleshooting technical problems related to the company’s products
• Skills in relating to and servicing the end-users with a win-win mind set
• Certification in Basic Ionising Radiation Safety (General) Course

Requirements:

• Strong technical knowledge with and certification on in-house products
• Able to deal with routine tasks and may perform tasks with some level of complexity
• Take decisions for own tasks in defined degree of freedom
• Able to solve problems in most cases and within guidelines
• Works independently within guidelines, defined procedures and direction
• Required to work on shift duty

Personal Attributes:

· Possesses good communication and customer service skills.

· Exhibits cross collaboration teamwork

· Is self-motivated, resourceful and result-oriented

· Strong commitment to meeting customer’s SLA

Education & Experience:

· NITEC, Higher NITEC or equivalent in Biomedical, Security Technology and other related studies

· Minimum 1 year work experience in the equipment maintenance