Account Relationship Executive

The Senior Account Relationship Executive is responsible for managing and growing key client accounts while ensuring the delivery of high-quality customer service and technical solutions. This role combines relationship management, strategic sales, and account oversight to drive revenue growth, improve client satisfaction, and strengthen long-term partnerships. The role requires a proactive, strategic thinker with strong communication skills, technical awareness, and the ability to manage complex client needs.

Key Responsibilities

Client Relationship & Account Management:

• Act as the primary point of contact for major clients, building and maintaining strong, long-term relationships.
• Understand client business needs, goals, and technical requirements to deliver tailored solutions.
• Provide guidance and support to clients on Eurofins Mechem SG capabilities, services, and offerings.
• Review client accounts, identify opportunities for improvement, and lead initiatives to enhance service quality.
• Prepare for, participate in, and host client visits, audits, and presentations.
• Serve as a trusted advisor to clients, ensuring high levels of satisfaction and engagement.

Sales & Business Development:

• Identify opportunities for upselling, cross-selling, and introducing new offerings to clients.
• Collaborate with the sales team to develop account strategies and achieve revenue targets.
• Lead and support strategic sales initiatives, including proposal preparation, quotations, and negotiations.
• Monitor market trends and client feedback to support the development of new services and offerings.

Operational & Technical Coordination:

• Coordinate client requests with internal operations teams in compliance with SOPs, regulatory guidelines and contractual agreements.
• Translate technical testing capabilities and results into actionable insights for clients.
• Monitor and supervise sample collection, processing, and report delivery activities, ensuring accuracy and timely completion.
• Ensure accuracy and quality of Certificates of Analysis (COAs) and client reports.
• Review and trend data as required by clients and create customized reports when necessary.

Process Improvement & Team Leadership:

• Lead and contribute to process improvement initiatives to enhance efficiency, client satisfaction, and service delivery.
• Mentor and support junior account executives in handling client interactions and technical coordination.
• Train and guide teams on CRM, eLIMS, ComLims, and other tools to ensure accurate and timely account updates.

Qualifications and Education Requirements

• Bachelor’s degree in Chemistry, Microbiology, Life Sciences, Business, or a related field. Candidates with a relevant diploma and suitable work experience will also be considered.
• 2–7 years of experience in account management, client relationship management, or sales, preferably in
• laboratory or testing services.
• More experienced candidates may be considered for a senior-level position.
• Strong understanding of laboratory testing processes and scientific methodologies is a plus.
• Self-motivated, proactive, results-driven, and able to work independently in a fast-paced environment.
• Exceptional interpersonal, communication, and negotiation skills.
• Excellent customer service orientation, attention to detail, and ability to handle confidential information.

Skills & Competencies

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong technical understanding of laboratory instruments and testing processes.
• Ability to analyze data and prepare reports for strategic decision-making.
• Demonstrated ability to manage multiple priorities and deadlines.
• Leadership and mentoring skills, with a collaborative, team-oriented mindset.

Additional Notes

• Outdoor sampling or client site visits may be required occasionally.
• Flexibility to travel for client meetings, audits, or strategic account management activities.