Order Fulfilment Assistant

As an Order Fulfilment Assistant, you will be interacting directly with our customers and be the Voice of the Customer within Frosts & Quix and manage the sales order process through to shipment. You will be assisting the Order Fulfilment Coordinator team in their daily work processes.

As an Order Fulfillment Assistant, your responsibilities will include:

- Retrieving email and WhatsApp messages, answering customer phone calls, and acknowledging customer emails.
- Checking the availability of ordered items. If items are unavailable, you must suggest an appropriate replacement to the customer.
- Process orders and warehouse shipments for food service or retail customers in our business central system.
- Print invoices and attach them to purchase orders.
- Applying for a gate pass or loading bay booking for delivery.
- Check the POD (Proof of Delivery) once the contractor returns the invoices for HD orders and highlights the log sheet.
- Working closely with the logistics team on stock availability, weight, and delivery timing.
- Processing returns for expired items in the BC system for Expired Stocks.
- Posting Van Sales Invoices daily.
- Attend to customer enquiries and forward this enquiry to the salesperson.
- Assisting the Fulfilment Coordinator team in their daily work processes.

- On the job training will be provided.

Qualifications:
1) Diploma or Equivalent
2) Good command of English and one other language
2) Experience with Microsoft Navision will be an added advantage
3) Ability to communicate in Mandarin will be an added advantage

Please note that your role will require attention to detail, strong communication skills, and working collaboratively with various teams.

Note: Salary commensurate with your experience. It will be an added advantage if you have knowledge in the food industry.

Salary range: $1600 - $2000 (salary package would depend on relevant experience)