Quality assurance assistant (3 months contract)

About the role

We are looking for a Quality Assurance & Compliance (QAC) Assistant to support our training operations, quality assurance activities, regulatory compliance, documentation, audit preparation and learner administration. The role will work closely with internal teams and stakeholders to ensure training operations are well-coordinated, records are accurate and regulatory requirements are met.

Key responsibilities

• Support compliance monitoring and audit preparation

• Conduct document and record checks to ensure audit readiness

• Maintain compliance and audit documentation

• Support SOP reviews, identify compliance gaps and follow up on corrective actions

• Monitor Adult Educator observations and regulatory requirements

• Create and maintain course intakes, schedules and assessment sessions in TAEmS and LMS

• Monitor class runs, attendance and daily operational activities

• Support trainee registration, attendance and course administration

• Ensure learner guides, assessment materials and training resources are prepared before classes

• Support funded programme operations and special projects

About you

• Diploma or Degree in Business Administration, Quality Management, Education Administration, Training & Adult Education, Compliance Management or a related field

• 1–3 years of experience in training administration, compliance, quality assurance or education operations preferred

• Experience with SWDA-funded training, TAEmS, TPG, LMS or education administration will be an advantage

• Proficiency in Microsoft Excel, Word and PowerPoint

Working Environment

• Office-based role with regular coordination across training operations.

• Occasional campus and weekend operational support may be required.

• The role will involve working with internal stakeholders, Adult Educators and regulatory requirements.

If you are detail-oriented, organised and interested in training operations, quality assurance and compliance, we would like to hear from you.