Restaurant Supervisor

Company Overview

Les Amis Group operates 31 restaurants across Singapore and overseas, offering diverse cuisines from fine dining to casual. Known for excellence, integrity, and teamwork, the group values quality food, wine, and service in all its concepts.

Job Summary

You will ensure smooth daily service operations in a Vietnamese restaurant, support team collaboration, manage supplies, and train junior staff to maintain high service standards.

Responsibilities

• Execute daily service operations effectively in a Vietnamese restaurant to ensure smooth customer experiences
• Collaborate with team members to maintain a positive and productive work environment
• Manage and monitor restaurant supplies to ensure adequate stock levels for uninterrupted service
• Train, counsel, and guide junior personnel to perform their duties correctly and efficiently
• Understand and oversee the roles and responsibilities of all junior service staff to maintain service quality
• Handle guest verbal complaints skillfully to resolve issues and enhance customer satisfaction
• Apply knowledge of food hygiene regulations and company quality standards to maintain compliance
• Work efficiently under pressure to meet fast-paced service demands
• Use creativity to address and resolve unexpected situations during service
• Demonstrate a positive attitude and take responsibility for assigned tasks
• Pay close attention to detail to ensure service accuracy and quality
• Work collaboratively within a team to achieve service goals

Required competencies and certifications

• WSQ Basic Hygiene Certificate
• Minimum ‘O’ Levels education
• At least 2 years of experience in restaurant front-of-house operations or a similar role

Preferred competencies and qualifications

• Passion for serving customers (preferred as it supports service quality but is not a mandated skill)
• Positive attitude and responsibility (preferred as it enhances teamwork but is not legally required)