SERVICE CREW

Job Description & Requirements

1. Customer Service

• Greet and assist guests upon arrival

• Escort guests to assigned to table

• Handle customer inquiries, requests, and feedback

2. Order Taking & Serving

• Take food and beverage orders (in-room or at counter)

• Serve food and drinks promptly and accurately

• Clear tables and rooms after use

3. Tavle Setup & Cleanliness

• Ensure rooms are clean and well-stocked before each use

• Report any maintenance issues

4. Billing & Payment

• Prepare bills and process payments (cash, card, etc.)

• Handle promotions or membership redemptions if applicable

5. Support Duties

• Refill stock (tissues, utensils, condiments)

• Assist with daily opening/closing tasks

• Coordinate with kitchen and bar teams

6. Safety & Conduct

• Ensure customer conduct is within house rules

• Alert management/security if guests are unruly or intoxicated