Senior Executive, Registry and Court Operations @ Havelock Square

Job Scope:

• Deliver frontline operational support for Registry and Court Operations, which include explaining filing requirements and documents needed for applications.
• Handle court users’ enquiries and process applications over the counter.
• Process high-volume online applications efficiently and effectively within timelines.
• Liaise with internal stakeholders to provide support services for court users.
• Manage day-to-day system requests, liaise with technical support specialist to resolve issues raised from internal or external stakeholders.
• Conduct physical delivery and explain official court documents to parties in Singapore; track, monitor, and verify service status in adherence to timeline.
• Participate in projects to improve existing workflows and update of SOPs.
• Coordinate and collaborate with multi-disciplinary experts from strategic partners and external agencies such as MSF and SPF in the holistic management of cases.

Requirements

• At least 3 years of relevant working experience
• Excellent customer service experience with members of the public and external stakeholders
• Able to perform field duties outside client's premises, which involves travelling around Singapore using public or own transport (reimbursable)
• Strong communication skills (verbal and written)
• Able to perform under pressure, both independently as well as in a team
• Self-motivated and able to think on one’s feet
• Proficient in the use of IT systems and related applications

Salary: $2800 to $3100/month
Contract Period: 1-year

Working Hours:
Mon to Thu : 8.30 am to 6.00 pm
Fri : 8.30 am to 5.30 pm
Sat : 8.30 am to 1.00 pm (rostered on average twice a month, off-in-lieu will be granted)

EA License No: 96C4864
Reg. No.: R24121728 EUNICE WOO JING QI