Retail Executive

Role Description

Retail Executive to support day-to-day coordination between our online store, e-Marketplace and physical retail outlets. This role assists the General Manager in ensuring a seamless customer experience across all sales channels — keeping stock, pricing, promotions, and reporting aligned between e-commerce and brick-and-mortar operations. It is a hands-on, detail-oriented role suited to someone who enjoys working across both digital and in-store retail environments.

Responsibilities:

• Support General Manager in coordinating daily operations between COLDWEAR’s online store and physical outlets.
• Monitor and reconcile stock levels across the e-commerce platform and store POS systems to prevent overselling or stock discrepancies.
• Assist in uploading, updating, and maintaining product listings, pricing, and promotions consistently across all channels.
• Compile and consolidate sales performance reports (online and in-store) for management review.
• Coordinate with store staff and warehouse/logistics teams on order fulfilment, click-and-collect, and returns/exchanges across channels.
• Liaise with Marketing to resolve escalated omnichannel order issues (e.g. online orders collected or returned in-store).
• Support the planning and execution of cross-channel marketing campaigns and seasonal promotions.
• Help prepare materials, data, and administrative support for the Retail Manager as needed.
• Flag any process gaps or inconsistencies between online and physical retail operations.
• Support the planning and execution of contentstrategies that drive engagement and sales across our social commerce channels(Telegram, Carousell etc.)
• Support the planning and execution of live stream sessions to drive conversion and engagement
• Support the execution of integrated marketing campaigns, ensuring timely delivery of social media content, campaign assets and promotional messaging across channels

Requirements &Qualifications

• Diploma or Degree in Business, Retail Management, Marketing, or a related field.
• 1-3 years of experience in retail operations, e-commerce, or a related customer-facing/back-office role; fresh graduates with relevant internship experience may be considered.
• Prior exposure to both online (e-commerceplatforms, marketplaces) and physical retail operations is an advantage.
• Comfortable working with data and reports; basic understanding of retail sales cycles and inventory management.