System Engineer (Maritime)

Job Responsibilities:

• Provide first- and second-level IT support remotely and onsite to vessels and crew members, ensuring timely resolution of technical issues.
• Provide technical support for onboard computers, servers, printers, mobile devices, peripherals and approved maritime business applications.
• Monitor, troubleshoot, and maintain vessel local area networks (LAN), Wi-Fi, Internet access, and satellite connectivity within the scope of company support.
• Support onboard IT and communication-related systems, coordinating with relevant communication service providers to resolve connectivity and technical issues.
• Install, configure, maintain, and replace approved vessel IT hardware and software in accordance with established company standards and procedures.
• Coordinate incident resolution, preventive maintenance, and project implementation activities with vessel Masters, officers, crew members, ICT colleagues, vendors, and external service providers.
• Maintain accurate vessel IT asset inventories, system configuration records, support tickets, technical documentation, and service reports.
• Promptly escalate major incidents, recurring technical issues, cybersecurity concerns, and operational risks to the relevant manager.
• Ensure compliance with company IT policies, information security standards, vessel safety procedures, access requirements, and change-management processes.
• Undertake domestic and international travel, as required, to provide onboard technical support, troubleshoot issues, perform installations and maintenance, and support project implementation and other maritime ICT activities.
• Perform other maritime IT support duties and responsibilities as assigned by the Manager.

Requirement

• Degree or Diploma in Information Technology, Computer Science or equivalent.
• At least 2 years of relevant work experience.
• Knowledge of networking.
• Team player with good interpersonal and communication skills.
• Willing to travel overseas.
• Fresh graduates are welcome to apply.

Interested applicants are welcome to submit your MS Word resume to: [email protected]

EA Personnel: R1107675

Agency No.: 07C3676