*NEW* 1 yr Senior Administrative Officer #banking#NJA ($4K to $5K)

Responsibilities:

• Register new claims promptly and accurately, ensuring required information and supporting documents are recorded in the relevant systems.
• Create and update reserves and process claim payments based on documented instructions and within applicable approval controls.
• Prepare, organize, scan, upload and maintain claim correspondence and supporting documents.
• Respond to general customer enquiries professionally and escalate technical, coverage, complaint or authority-related matters to the appropriate Claims Handler or Claims Manager.
• Monitor assigned administrative work and complete tasks within the applicable claims service level agreements.
• Support monthly claim file reviews, audits, reconciliations, reporting and claims-related projects when required.
• Maintain confidentiality and handle personal data in accordance with PDPA requirements and internal policies.
• Comply with applicable laws, regulations, business standards, claims procedures and internal controls.
• Perform other administrative duties assigned to support the smooth operation of the GI Claims team

Experience

• Prior experience in an administrative, operations, insurance or claims environment is required.
• Experience handling high-volume data entry, transaction processing, customer enquiries and document administration is required.
• Min 'O' Level, 'N' Level or higher qualification.
• BCP, PGI and CGI certifications are mandatory

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg.No. 199601303W || EA Licence No. 99C4599