Business Analyst (Digital Transformation) (1 YEAR) #JTL

Business Analysis and Digital Transformation

• Engage users to understand their needs and translate them into clear, actionable business requirements for internal teams and vendors.
• Support digital transformation projects by reviewing existing processes and identifying opportunities to simplify, improve or automate manual work.
• Prepare user stories, process flows and requirements documentation for new systems, features and enhancements.
• Support workshops, maintain requirements and action logs, and follow up on outstanding items to keep projects moving.
• Prepare test scenarios and scripts, coordinate user acceptance testing, record results, and track defects through resolution.
• Help develop user communications, training materials and rollout support for new systems and changes.

Systems, Data, and Programming Support

• Provide Level 2 support for issues raised by users, investigate possible causes, and work with Central IT, Enterprise IT, NTU Shared Services, or vendors on resolution.
• Perform system configurations using low-code tools and support system changes and enhancements through testing, defect logging and post-implementation checks.
• Use Excel and SQL scripting to extract, clean, reconcile and analyse data for operational reviews and reporting.
• Assist with data preparation, cleansing and migration activities when needed.
• Monitor data quality and system performance and flag unusual trends or issues for follow-up.

Requirements

• Minimum Degree in Business Administration or Engineering or other professional role.
• Preferably with 1 to 2 years of business and data analysis.
• Need to have experiences liaising with stakeholders.

Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to: [email protected]
EA License No: 99C4599