Inside Sales Support Executive

About the role

Provide administrative and analytical support to the Outside Sales team by coordinating customer enquiries, quotations, order processing, inventory follow-up and shipment documentation to support timely sales fulfilment and customer service.

Key responsibilities

• Handle customer enquiries, prepare quotations, enter and update sales and order information in MIS, and prepare shipment documents accurately and promptly.

• Coordinate with Outside Sales and relevant departments on customer requirements, order status and delivery schedules; follow up on outstanding matters and communicate updates.

• Track finished goods inventory for specific customers, monitor customer demand, and coordinate with Outside Sales on delivery plans to minimise excess inventory.

• Prepare monthly summaries of quotations and deals that were not closed, and support Outside Sales in reviewing available reasons and follow-up actions.

• Review customer engineering drawings to identify required product specifications and submit accurate drawing requests to the Application Department; seek technical clarification where necessary.

• Maintain accurate and up-to-date customer records, quotations, order details and related sales documentation.

• Provide timely customer service and coordinate with the sales team to resolve enquiries and support sales targets.

• Develop and maintain knowledge of the Company's products, specifications and new features relevant to sales support duties.

About you

• Diploma or Degree in Business Administration or a related discipline, or an equivalent relevant qualification.

• Preferably 1–2 years of relevant experience in sales administration, sales support, customer service or order processing.

• Ability to organise work, prioritise tasks and follow up on enquiries and orders within agreed timelines.

• Accuracy in preparing quotations, entering data and maintaining sales records.

• Numerical skills to check quantities, prices and quotation details, and ability to identify and resolve routine discrepancies.

• Ability to communicate clearly with customers and colleagues and coordinate across departments.

• Ability to use Microsoft Word, Excel and Outlook for documentation, basic reports and correspondence.

• Ability to identify relevant specifications in customer drawings, or willingness to learn with training and technical guidance.

• Understanding of sales administration, quotation preparation, order processing and delivery coordination.

• Knowledge of linear motion control components and systems is an advantage; product training will be provided.