Field Service Engineer

Take responsibility for standard customer service assignments, from diagnosis and repair through testing, reporting and handover. Escalate complex issues with clear technical evidence.

Key responsibilities

• Carry out equipment installation, start-up, commissioning, preventive maintenance and corrective service at customer sites.
• Diagnose mechanical, electrical and control faults using drawings, operating data and test instruments; identify corrective action and verify equipment performance.
• Perform or coordinate overhaul, repair and testing of dry and wet vacuum pumps within product training and assigned competence.
• Coordinate service progress with customers and internal teams, and provide fault details, test results and service history when escalating to technical specialists.
• Prepare complete service reports, including the fault, diagnosis, work performed, parts used, final test results and follow-up actions; guide Assistant Engineers on assigned work.
• Follow company and customer safety and service quality standards, and attend overseas technical training lasting 3 to 6 months in Japan, China, Taiwan or Thailand.

Requirements

• Diploma or Degree in Electrical, Electronic, Mechatronic or Mechanical Engineering, or a relevant discipline.
• Preferably 2 to 4 years of relevant installation, maintenance, repair or field service experience with semiconductor equipment, vacuum systems or related industrial equipment.
• Ability to interpret technical drawings, investigate equipment faults and complete standard service assignments with limited supervision.
• Experience combining mechanical servicing with basic electrical troubleshooting is preferred; vacuum pump experience is an advantage.
• Good customer communication, clear service reporting, teamwork and ownership of follow-up actions; willingness to attend the stated overseas training.