Restaurant Captain

Job Description& Requirements

We are looking for a friendly, responsible, and service-oriented Restaurant Captain to join our team at our Chinese restaurant. The ideal candidate will be responsible for taking orders, serving food and beverages, and managing cash and payment transactions at the front counter.

Key Responsibilities:

Team Leadership & Supervision:

· Check staff grooming, uniforms, and personal hygiene before service starts.

· Train junior staff on service standards, menu items, and restaurant procedures.

· Present menus, take food and beverage orders accurately.

Guest Service & Seating:

· Greet and seat guests warmly, and manage table reservations or walk-in waitlists.

· Present menus, explain daily specials, and offer food and wine recommendations or upsell high- margin items.

· Check in with diners mid-meal to ensure satisfaction and resolve any complaints ordelays.

Order & Kitchen Coordination:

• POS (Point of Sale) system.
• Communicate special requests, allergies, or dietary requirements directly to the kitchen or bar.
• Inspect food presentation, portion sizes, and timing before it leaves the pass.

Floor & Station Management:

· Inspect table settings, glassware, linen cleanliness, and side-station.

· Oversee floor pacing to ensure smooth table turns and minimal bottlenecks.

Billing & Administrative Tasks:

· Present bills, process cash or card payments, and reconcile shift end-of-day POS and cash drawers.

· Monitor service supplies, report shortages, and log daily customer feedback for management.

Requirements:

• Previous background as a waiter/server or in a supervisory/F&B role
• Strong communication, leadership, problem-solving, and in-depth menu/wine knowledge
• Good communication skills and a positive attitude
• Able to work in a fast-paced environment
• Responsible, punctual, and well-groomed
• Team player with good interpersonal skills

Benefits:

• Staff meals provided
• Friendly and supportive work environment
• Salary depends on experience