Desktop Support Engineer Level 2

About the role

Provide second-level support for laptops,Windows software and local network connectivity. Work with users, first-line support and suppliers to resolve incidents and maintain dependable onsite IT services.

· Diagnose and resolve escalated laptop hardware, Windows operating-system and software problems.

· Install, configure, upgrade and trouble shoot approved Windows software and end-user devices.

· Troubleshoot LAN, Wi-Fi and basic network-connectivity issues and coordinate complex cases with the relevant technical teams.

· Guide L1 support staff, keep incident records current and document fixes and recurring issues.

· Coordinate hardware repairs and supplier follow-up, including occasional approved smart-hands work such as disconnecting cables, removing faulty rack-mounted equipment and arranging repair shipments.

· Attend other Singapore locations when required, up to three trips per year, following site procedures.

· Strong practical knowledge of laptop hardware, Windows installation, configuration and troubleshooting.

· Good LAN, wireless and basic networking troubleshooting skills.

· Sound incident ownership,problem-solving, customer service and communication skills.

· Ability to work onsite and perform the stated occasional local visits and equipment-handling tasks.

Experience supporting an enterprise service desk or onsite IT team and coordinating hardware vendors.

This proposed assignment is subject to final client confirmation. No standby requirement is stated.