Murex Front Office Application Support Analyst

About the role

Support Murex and connected trading, risk and market-data applications in a Global Markets production environment. Work directly with traders, business users and technology teams to maintain service availability and resolve time-critical issues.

· Provide L2 production and BAU support for Murex Front Office, including trade-lifecycle, pricing, risk and market-data issues.

· Monitor application health,interfaces and batch processing, assess business impact and restore services within agreed service levels.

· Use SQL to investigate data discrepancies, validate transactions and reconcile upstream and downstream data flows.

· Manage incidents, root-cause investigations, recurring problems and controlled production changes with development, infrastructure and vendor teams.

· Test fixes and enhancements,maintain support procedures and known-error records, and participate in business-continuity and disaster-recovery activities.

· Improve monitoring and supportworkflows through suitable scripting or automation, while following access,security and technology-risk controls.

· Hands-on Murex production support in a Front Office environment, with direct interaction with traders and an understanding of financial-market products and trade processing.

· Strong SQL, application trouble shooting, incident investigation and data-flow analysis skills.

· Experience with incident,problem and change management in a banking or financial-markets environment.

· Clear communication, service ownership and the ability to prioritise business-critical issues under pressure.

· Degree in IT, Computer Science,Engineering or a related field, or equivalent relevant professional experience.

Python or Power Shell; Bloomberg or Refinitiv market-data platforms; observability tools; ITIL; controlled use of approved AI productivity tools.

Financial-industry background screening is required.