Restaurant Supervisor

Benefits & Perks:

• Competitive Salary with Attractive Monthly Incentives rewarding your performance
• Career Advancement Opportunities in Asia’s largest wine retail and wine-themed restaurant chain
• Professional Wine & Service Training by our in-house experts to equip you with, or further deepen, your knowledge and expertise – making it easy for candidates with no prior wine or F&B background to join us
• Exclusive Staff Discounts on our extensive range of products
• Comprehensive Medical Benefits including unlimited GP visits
• Complimentary Staff Meals provided during working hours to ensure you’re well taken care of throughout your shift
• AWS (13th Month Salary) for an extra boost to your annual income
• Progressive Annual Leave starting at 14 days, with an additional day earned for every year of service

What You’ll Be Doing

• Manage daily outlet operations to ensure efficiency, profitability, and excellent customer service
• Handle customer feedback and resolve issues promptly
• Oversee staffing, training, scheduling, and performance management
• Monitor inventory, control costs, and optimize operational efficiency
• Drive sales through upselling, promotions, and marketing activities
• Ensure compliance with safety, hygiene, operational standards, and all company policies, procedures, and service protocols across the outlet
• Maintain accurate records of operations, finances, and staff performance
• Supervise and ensure consistent execution of opening, closing, and shift handover procedures
• Identify and resolve operational issues promptly
• Carry out any other duties as assigned by the Area Manager (F&B) or management

What We’re Looking For

• Proven leadership experience in F&B or Hospitality management
• Strong organisational, communication, and interpersonal skills
• Proactive, customer-focused, and results-driven mindset
• Strong financial and operational understanding, with budget and cost control expertise
• Ability to motivate and lead a diverse team in a fast-paced environment