Customer Service Executive

• Position: Customer Service Executive

• Location: Elias Mall

• Working hours: 5 Days Work Week - Tuesday to Saturday (9am - 6pm)

• Salary (commensurate with experience): Up to $3,800 Monthly Basic Salary + Commission Bonus + Performance Bonus + Medical Benefits + Career Progression

• Duration: Permanent

• Industry: Education Centre

Main Responsibilities:

• Respond to parent and prospective-family enquiries.

• Provide information on programmes, schedules and enrolment matters.

• Build and maintain strong relationships with parents.

• Follow up on enrolment enquiries and support the registration process.

• Coordinate with schools, teaching teams and external stakeholders where required.

• Arrange and follow up on student assessments and placement matters.

• Gather parent feedback and support service-improvement initiatives.

• Support enrolment targets through timely follow-up and good customer engagement.

Requirements:

• Diploma or Degree in Business, Communications, Education, Marketing or a related discipline.

• At least one year of relevant experience in customer service, parent relations, education, enrolment support or another customer-facing role.

• Comfortable communicating with parents, schools and external stakeholders.

• Experience in education, children’s enrichment or student services would be advantageous.

Email to: [email protected] for more information.

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

*We do not charge our candidates any referral fee nor bind them with any contract.*

Abby Pang

Deputy Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.