SOCC Lead (Service Operations Control Centre)

SOCC Lead (Service Operations Control Centre)

About the role

We are hiring a SOCC Lead (Service Operations Control Centre) for a managed IT infrastructure and security services engagement supporting a public sector organisation in Singapore. This is an on-site role supporting a 24x7 operational environment.

Key responsibilities

• Manage centralised monitoring, coordination and control of IT operations
• Ensure timely detection of operational incidents
• Single point of operational control
• Lead shift-based operational teams

What you will bring

• 5+ years IT operations/infrastructure monitoring; 2+ years lead in SOCC or equivalent
• IT operations monitoring
• Incident management
• Escalation management
• Shift scheduling
• AI-assisted monitoring tools
• Automation/runbook automation

Qualifications & certifications

• Degree in CS/IT or related
• ITIL preferred

Work arrangement

• Location: Singapore, on-site at client premises
• Employment type: Contract / Permanent / Full Time
• Working days: Shift-based, as per operations roster
• The successful candidate must be able to obtain the required government security clearance before starting
• Candidates with existing CAT security clearance will be preferred

Interested candidates can send their CV directly to [email protected]