Service Delivery Lead (Managed Services)

Service Delivery Lead (Managed Services)

About the role

We are hiring a Service Delivery Lead (Managed Services) for a managed IT infrastructure and security services engagement supporting a public sector organisation in Singapore. This is an on-site role supporting a 24x7 operational environment.

Key responsibilities

• Oversee non-security infrastructure team
• Manage day-to-day operations (incidents, changes, SRs)
• Monitor SLA/KPI performance
• Effort estimation
• Leverage AI/automation tools for service delivery

What you will bring

• 8+ years IT Service Management; 5+ years team lead in managed services
• ITSM operations
• SLA management
• Team leadership
• AI-assisted incident management
• Automation tools
• Azure technology

Qualifications & certifications

• Degree in CS/IT or related
• ITIL preferred

Work arrangement

• Location: Singapore, on-site at client premises
• Employment type: Contract / Permanent / Full Time
• Working days: Monday to Friday
• The successful candidate must be able to obtain the required government security clearance before starting
• Candidates with existing CAT security clearance will be preferred

Interested candidates can send their CV directly to [email protected]