Service Delivery Manager (IT Infrastructure)

Service Delivery Manager (IT Infrastructure)

About the role

We are hiring a Service Delivery Manager (IT Infrastructure) for a managed IT infrastructure and security services engagement supporting a public sector organisation in Singapore. This is an on-site role supporting a 24x7 operational environment.

Key responsibilities

• Single point of contact for all operational and service delivery matters
• Ensure deliverables per SLA
• Oversee critical incidents (Sev1/2)
• Multi-vendor management
• Drive service improvements

What you will bring

• 10+ years IT Service Management / IT Operations across multiple service domains
• ITSM/ITIL
• Multi-vendor management
• Incident management
• Service transition
• SLA management
• Analytical and communication skills

Qualifications & certifications

• Degree in CS/IT or related
• ITIL certification preferred

Work arrangement

• Location: Singapore, on-site at client premises
• Employment type: Contract / Permanent / Full Time
• Working days: Monday to Friday
• The successful candidate must be able to obtain the required government security clearance before starting
• Candidates with existing CAT security clearance will be preferred

Interested candidates can send their CV directly to [email protected]