Patient Service Associate (Financial Counselling Emergency Department)

About Us

Tan ​Tock Seng Hospital (TTSH), an anchor hospitalof NHG Health, is one of Singapore's largest and pioneering multidisciplinary hospitals, with a dedicated healthcare team of over 11,000. We operate more than 2,000 beds and provide care across more than 60 clinical disciplines.

Overview

As a Financial Counselling Patient Service Associatein the Emergency Department, you will support patients and their families byproviding financial counselling, explaining available healthcare financing andpayment options, and facilitating a smooth admission journey.

Responsibilities :

• Perform patient registration, deposit collection, and provide financial counselling services to patients and their families.
• Provide financial counselling to patients and next-of-kin at the assigned unit (Emergency Department) in compliance with the Healthcare Services Act (HCSA). This includes advising on ward class charges, bill estimates, available subsidies, and payment options.
• Stay updated on healthcare financing initiatives, policies, and schemes to effectively address patients' and next-of-kin's enquiries.
• Process ward upgrade and downgrade requests, including explaining the differences in ward charges and subsidy implications, to ensure appropriate utilisation of government subsidies.
• Coordinate and process patient transfers to other healthcare institutions.
• Handle administrative duties related to patient admissions and other operational or administrative matters as assigned.

Requirements:

• Diploma, NITEC/Higher NITEC in any discipline, GCE 'A'/'O'/'N' Level.
• Prior experience in frontline operations or customer service will be an advantage.
• Proficient in Microsoft Excel and other basic computer applications.
• Comfortable working in a fast-paced and dynamic healthcare environment, with the ability to manage multiple tasks and priorities effectively.
• Willing to don Personal Protective Equipment (PPE) and N95 masks when required.
• Able to perform 3 rotating shifts on a 6-day work week, including weekends and public holidays.

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