Customer Service Executive

Job responsibilities:

• Manage incoming calls, inquiries, and record case information
• Assist service hall bookings and administration
• Generate and dissimilate cases and enquiries from incoming calls to frontline staff and internal stakeholders
• Handles complaints, provide appropriate solutions and alternatives with the time limit and following up to ensure resolution
• Keep records of customer interactions, process, documentation, and update customer’s cases
• Support frontline staff on administrative duties
• Work closely with Finance and Operations Team
• Follow communication procedures, guidelines, and policies
• Assist in ad-hoc administrative duties
• Case Management – corresponding with families, corporates, and stakeholders to ensure safe and smooth repatriation process
• Assist with administration and documentation for all repatriation cases
• Respond to enquiries via email, web, and phone in a timely manner

Requirements:

• Diploma holder with a minimum of 2 years of customer service experience

• To converse well in both English and Chinese (to speak with Chinese-speaking clients)
• Possesses IT knowledge
• Good listening skills
• Able to work in fast-paced environment
• Good team player with good interpersonal communication and presentation skills
• Self-motivated, meticulous, and independent
• Able o do shift work, and work on Public Holidays and Overtime

If you are shortlisted for the first round of screening, our Recruiter will contact you directly.

EA License No: 21C0571 | EA Reg No:21103634 (Johnny Wu)