Bartender

The Bartender is responsible for providing guest’s experiences and professional high level service to all guests.

· Perform opening/closing side duties as assigned and set all tables according to standards and procedures

· Deliver F&B services in accordance to departmental standards and procedures

· Check on table setting, cleanliness and side station preparation as per work station assigned prior to the start of operation

· Greet all patrons warmly upon arrival at the door and escort them to the table

· Ensure that all food & beverage are served according to service standard

· Pick up and serve food and beverage orders. Ensure that food and beverage are served promptly to the guests once they are ready, such that they arrive at the patrons’ table at the correct temperature

· Ensure that all food & beverage are serve according to LQA service standard.

· Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full.

· Remember individual guest’s names and their preferences to extend a personalized service.

· Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)

· Collect food and beverage supply requisition, ensure that the stock collected is as per requisition

· Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management